General Terms and Conditions of Sale and Use of the Site



These General Terms and Conditions of Sale are concluded between, on the one hand, VERTUOZ 34, having its registered office Av. De la Playa, 9 D Bajos. 07400 Pto. De Alcúdia registered B 16598922  at NIF, and, on the other hand, people wishing to buy products sold online on the website, hereinafter referred to as “the User”.

The purpose of the General Terms and Conditions of Sale is to define the conditions under which VERTUOZ 34 provides the User with the product (s) it has ordered on the website (hereinafter referred to “The site”) and the conditions of use of the site.

The User is invited to keep a copy of the General Terms and Conditions accessible on the day of his order and / or to print them.


The site is of free access and free to any Net surfer. By making purchases on the Site, the user becomes a User and must therefore comply with these and all the conditions provided in the legal notices available.

The placing of an order on the Site is governed by these Terms and Conditions and corresponds to a contract concluded between the User and VERTUOZ 34. By placing an order, the User is invited to read the General Terms and Conditions of Sale. It is his responsibility to check the box provided for this purpose as part of the ordering process after having read and possibly interviewed VERTUOZ 34 in case of difficulties before confirming his order.

The box concerned is that corresponding to the following sentence: “I have read the general conditions of sale and I adhere to it without reservation.

Acceptance of these Terms and Conditions assumes that the User is of age and has the legal capacity to contract. The provisions of this article are supplemented by those contained in the Legal Notice.

Contact us by email :

contact us by phone : +34971 862 102


The prices indicated on the site are heard in euros, all taxes included (TTC), and excluding shipping costs. These prices can be modified at any time by VERTUOZ 34, the displayed prices are valid only on the day of the order and do not take effect for the future.

The delivery costs are indicated to the User before the validation of his order. The calculation of delivery costs is described in the article “Delivery or Provision” of these Terms and Conditions.

The offers of VERTUOZ 34 are valid as long as they are present on the site. These offers are updated regularly.


The User selects one or more products and adds them to his basket. At any time he can check the contents of his basket. It goes from step to step by clicking on the button provided for this purpose.

In order to comply with the provisions of the law of confidence in the digital economy of June , 004, the ordering process is described below:

Step 1 : Consultation of the basket and choice of the delivery method

By consulting his basket, the User has the ability to check the number, the nature of the products put in the basket, the unit price, the overall price of the order, and to remove or add one or more products to its basket.

The user will be able to note the amount of the various delivery options and choose the one that suits him.

At any time, the User may decide to go to the next step or continue shopping. Once the customer is satisfied with the contents of his basket and his choice of delivery, he can validate his basket by clicking on the button provided for this purpose.
Step2 : My details

By validating his basket, the User accesses a form in which he can either enter his login credentials if he already has, or register on the Site by completing the form that is presented to him, with the personal information concerning him. As soon as he is logged in using his credentials or after completing the form, the User is invited to check or modify his delivery and billing details.
Step 3 : Confirm your delivery method

During this step, the User will confirm his delivery method. It can possibly modify it compared to the choice that it made in step .

Step 4: Payment

The User is invited to make his payment by credit card, the User is redirected for this purpose on the interface of Secure payment.

A confirmation screen closes the ordering process.

Acknowledgment of receipt of the order Once the payment actually received by VERTUOZ 34, VERTUOZ 34 sends an acknowledgment of receipt of the order electronically using the email address provided by the User when placing an order, and within a maximum of 24 hours.

Under the same terms and conditions, VERTUOZ 34 electronically sends the summary of the order and the confirmation of the order processing, including all information relating to the order, the products ordered, their delivery, and terms of exercise of the right of withdrawal.

DELIVERY or AVAILABILITY Place of delivery

The products are delivered to the delivery address indicated by the User when placing his order. VERTUOZ 34 uses the services of DHL for its deliveries in mainland France and in certain European countries (see drop-down list of choice for the delivery address).

Shipping policy of merchandise.

The delivery cost will be indicated before the order payment, we use DHL as delivery company.

We are not responsible for any damage your package may suffer after shipment

In the case of delayed due to external causes: strikes, accidents, etc. we are not responsible.

We are not responsible for the damages that the products may suffer after shipment, but we protect them. It is important by the recipient of the order, inspecting the goods before signing the delivery note. If you observe any fault, you must indicate it on the delivery note or reject the goods.

Shipments to Balearic Islands, Peninsula:

Your shipment will leave our offices in maximum 24 hours after payment (excluding Saturdays, Sundays and holidays), and we will notify you the tracking number. The delivery will be 24-48 Hours.

Your shipment will leave our offices in maximum 24 hours after payment (excluding Saturdays, Sundays and holidays), and we will notify you the tracking number. The delivery will be 3 – 4 days.


The means of payment accepted on the Site are the following: – Credit card (Carte bleue, Visa, Mastercard) Payments by credit card are made by means of secured transactions provided by Sabadell Bank.

As part of a payment by credit card, VERTUOZ 34 has access to any data relating to the means of payment of the User. The payment is made directly in the hands of the bank. The products, objects of the order, remain the property of VERTUOZ 34 until full payment of their price.


The availability of products is indicated on the site, in the description of each article.

The unavailability, even prolonged and without any limitation period, of one or more products, can not constitute a prejudice for the User and can in no way give rise to the award of damages and interest on the part of VERTUOZ 34.

However, if a product becomes unavailable after placing the order, the User will be informed by email to the address he has communicated in the form, the delivery of a partial order or the cancellation of his order. In accordance with the provisions of Article L. – 0- of the Consumer Code, in case of unavailability, the user will be refunded the price of the unavailable product within thirty days of payment of the sums paid.


The customer service of the site is available by e-mail  – or by mail to the following address: VERTUOZ 34 Av. De la Playa, 9 D bajos. 07400 Pto. De Alcúdia

In the latter two cases, VERTUOZ 34 undertakes to provide an answer within working days (excluding the delivery time of mail).

Return policy

We roast our coffees every week as it is a product with a short shelf life. The freshness and quality of our coffees is so important for our clients, which is why once we have sold and shipped a coffee that a clients wishes to return, we cannot resell that product.

We reimburse clients in the following circumstances:

  • We made an error in the order
  • The coffee was damaged or expired once it was received – we investigate cases like this thoroughly.
  • The client never received the order due to a mistake by the shipping company.

We cannot reimburse clients in the following circumstances:

  • If the coffee/product is in good condition, but the client no longer wants it.
  • If the client is not available to receive the product. Shipping companies tend to wait up to two weeks before returning the order to us and in that case we do not take responsibility.
  • Other cases that are out of our control or that of the shipping company.


Legal guarantee – guarantee of latent defects In case of defect of a product bought on the Site or nonconformity of the delivered product, the User is invited to contact the Customer Service (see article “Customer Service”) to determine the procedure to be followed. VERTUOZ 34 undertakes to refund or exchange, depending on the available stocks, a product revealing a hidden defect under the conditions provided for in the articles of the Consumer Code and the Civil Code listed below.

In case of refund request, the User will be refunded by check or bank transfer, within a maximum of thirty days. Applicable texts Article L -4 of the French Consumer Code: “The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.

Article L -5 of the Consumer Code: “To be in conformity with the contract, the property must: ° be fit for the customary use of a similar good and, where appropriate: – correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model; – present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted. Article L – of the Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. “Article 64 of the Civil Code:” The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish so much this use that the buyer does not would not have acquired, or would have given a lower price, if he had known them. “Article 64 paragraph of the Civil Code:” The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. »


« My account »The creation of a personal space is a prerequisite for any order on the site. For this purpose, the User will be asked to provide certain personal information. The User agrees to provide accurate information under pain of termination of the contract at the initiative of the publisher of the site and deletion of his account. Some information will be deemed essential to the conclusion of the sale and their collection will be essential to the creation of personal space and the validation of the order. The mandatory information is indicated as such. The refusal by a User to provide said information will have the effect of preventing the creation of the personal space and, incidentally, the validation of the order. This space allows the user to consult all his orders made on the site, and also allows, if necessary, to track the delivery of purchased products.

VERTUOZ 34 undertakes to keep securely all contractual elements whose retention is required by law or regulation in force. The pages relating to personal spaces are freely printable by the account holder in question but do not constitute any evidence, they are only informative to ensure effective management of its orders by the User. When creating personal space, the User is prompted to choose a password. This password constitutes the guarantee of the confidentiality of the information contained in the heading “my account”. The User is therefore prohibited from transmitting it or communicating it to a third party. Otherwise, VERTUOZ 34 can not be held responsible for unauthorized access to a users account.

VERTUOZ 34 reserves the exclusive right to delete the account of any User who has contravened these Terms and Conditions of Sale (including but not limited to this example when the User knowingly provided false information when its registration and the constitution of its personal space) or any inactive account for at least one year. Such deletion will not be likely to constitute damage for the excluded User who can not claim any compensation for this fact. This exclusion is not exclusive of the possibility, for VERTUOZ 34, to initiate legal proceedings against the User, when the facts have justified. Privacy Policy Treatment of collected data The collected data are subject to computer processing and are necessary for the proper administration of services offered on the Site, including the placing of the order.

These data are kept by VERTUOZ 34 in this unique quality, and VERTUOZ 34 undertakes not to use them in another frame, nor to transmit them to third parties except to subcontractors as part of the execution of the order or cases provided by law. The user has a right to access, modify, rectify and delete data concerning him (article 4 of the law “Informatique et Libertés” of January 6, 97 ). More information on The user can exercise this right by writing to mail or to the following postal address: VERTUOZ 34, Av. De la Playa, 9 D bajos. 07400 Pto. De Alcúdia


In case of impossibility of access to the site, due to technical problems or any kind, the User will not be able to claim any damage and will not be able to claim any compensation. The visual representations of the products, published on the site, have no contractual value. In order to obtain a reliable product description, the User must go to the product sheet of the product concerned. The hypertext links present on the site may refer to other websites and the responsibility of VERTUOZ 34 can not be engaged if the content of these sites contravenes the legislation in force. Similarly, the responsibility of VERTUOZ 34 can not be engaged if the visit by the user, of one of these sites, caused him harm.


These Terms and Conditions may be modified at any time by VERTUOZ 34 or its authorized representative. The General Conditions applicable to the User are those in force on the day of his order or his connection to this site. The publisher obviously agrees to keep all its old terms and conditions and to send them to any User who requests it. If one of the clauses of the present general conditions of sale were to be declared null by a decision of justice, this nullity can not carry away the nullity of all the other clauses, which would continue to produce their effect. The fact, for VERTUOZ 34, not to take advantage temporarily or permanently of one or more clauses of the present general conditions of sale, will in no case prevail to take advantage of the rest of the general conditions of sale.

These General Terms and Conditions of Sale are written in English. Thus, only the General Conditions in the English language are authentic. The General Conditions of Sale are subject to the application of international law.

Except as a matter of public policy, any dispute that may arise in connection with the execution of these General Terms and Conditions of Sale may be submitted to VERTUOZ 34 for a friendly settlement. It is expressly reminded that requests for an amicable settlement do not suspend the time limits for taking legal action.

LEGAL NOTICE: Data collection on the website (LSSICE + LOPD Spanish Laws)

“In compliance with the Data Protection General Regulation (EU) 2016/679 of the European Parliament and the Council, on the 27th April 2016 and Organic Law 3/2018 of December 5th on Personal Data Protection and Guarantee of Digital Rights, we inform you that the provided personal data will be processed by VERTUOZ 34 SRL with VAT number B16598922, addressed in ALCUDIA (ILLES BALEARS), C.P. 07400, CALLE CALLE AVDA PLAYA No 19, to provide the requested service, and make the billing of it.
The legal basis for the processing of your personal data is the execution of the contracted service. The future offer of products and services will be based on the requested consent, and in the case of the withdrawal of this consent, this would never condition the execution of the contract.
The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation.
You have the right to obtain confirmation of whether or not we are treating your personal data under VERTUOZ 34 SRL and therefore you have the right to exercise your rights of access, rectification, treatment limitation, portability, opposition to treatment and suppression of your data by writing to the address postal mentioned above or electronic account attached mail copy of the ID in both cases, as well as the right to file a claim with the Control Authority ( “.
We also request authorization to offer you products and services related to those requested, executed and/or marketed by our company enabling us to keep you as a client.